3 Ways to Video Visit

Video Visitation is a service provided for family and friends to visit an inmate currently housed at the Florence County Detention Center.

Remote Video Visitation

Family and friends can visit from the comfort of your home using a personal computer.  You must set up an account by logging onto Smart Jail Mail prior to initiating a visit.  You may attempt to conduct a visit any time during visitation hours.  Visits are 15 or 30 minutes in duration, and cost .25 per minute. ( 15 minutes = $3.75 or 30 minutes = $7.50)

Video on Demand (Inmate Initiated)

Inmates at the Detention Center can schedule a video visitation session with family and friends.  Calls must be answered within a 3 minute window at the receiving end.

On-Site Video Visitation

On-Site Video Visitation is a service provided for family and friends to visit an inmate from the Detention Center.  You must set up an account by logging onto Smart Jail Mail prior to initiating a visit.  You may attempt to conduct a visit any time during visitation hours.  Visits will be in segments of 30 minutes in duration and are free of charge (4-30 minute visits allowed each week, resetting each Saturday).

There is no face-to-face visitation with the exception of professional visits or specially approved visits by Jail Command.

For more information on the new remote visitation procedures, please visit Smart Jail Mail.

Inmate Messaging

SmartJailMail uses safe and secure two-way electronic messaging software designed specifically for communicating with inmates, prisoners, and detainees in correctional institutions. This allows those who are incarcerated or detained to communicate safely and quickly with family and friends outside of the jail, prison or detention center. They can send and receive electronic letters using a safe and secure computer kiosk stationed in their institution. Each message costs just 50 cents which is cheaper than a postage stamp and envelope. The message can be sent with postage paid and will be free to open and read for the recipient. Or, the message can be sent collect / “COD” for free and will be paid for by the recipient. To send or receive a message you MUST open a SmartJailMail account, this process is quick and easy, just follow these simple steps…

  1. Sign Up with Smartjailmail.com
    Creating an account is fast, simple, and completely free. We will ask you to choose a username and password to identify your account along with some basic contact information. We will send you an email or text message to verify and activate your account. There is no cost to create an account and search for inmates, prisoners, or detainees to connect with.
  2. Make Connections
    Once you have established an account, you may search for inmates, prisoners, or detainees to connect with. Once you have located an individual that you would like to connect with, you can send them a connection request. They will need to approve the request before you can send messages.
  3. Purchase Service Credits
    Once you have established a connection with an inmate, prisoner, or detainee, you can send and receive messages electronically. Service credits may be purchased through the SmartJailMail website using a major credit or debit card. Service credits cost one cent each with a minimum purchase of 500 credits ($5.00). You can purchase as many credits as you like and use them any time. You can also transfer credits to your contacts so they can easily respond to your messages. Each message is billed at $0.50, which equates to 50 credits and approved photos are billed at $1.00, or 100 credits.
  4. Start Sending Messages!
    Once you have purchased message credits, you can send and receive electronic messages. This is just like sending an e-mail, except it is contained within the SmartJailMail website. Messages can be delivered instantly or may be held for review depending on the destination facility. Electronic messages are delivered much more quickly than traditional paper mail to the correctional facility so you can stay connected. To sign up for Smart Inmate Messaging click here.

Two free electronic messages are provided every Saturday. Additional messages are 50 cents each.

Incoming messages will not be rejected based on its contents, unless the message falls under one of the following criteria:

  • Any material which contains codes, blackmail, extortion, contraband, threats, or information about another inmate
  • Any material which contains plans of criminal activities, maps, or plots to escape, and any material which communicates information designed to encourage inmates to disrupt the jail by strikes, riots, fights, racial or religious hatred, or other prohibited acts
  • Any publication which may adversely affect the security of the jail or the safety of the persons therein
  • Publications which advocate the violent overthrow of the government of the United States or of a state, or which advocate violence or rebellion against government authority, under which the inmate is held
  • Inmate to inmate correspondence within the facility or through outside channels is prohibited

Any violation of the above will result in the suspension and/or termination of the registered users account.

Photo Delivery

SmartJailMail also provides a one-way photo delivery service.  Photos can be accessed by inmates an unlimited number of times. Photos are billed at $1.00 each, or 100 credits.  All photographs submitted will be reviewed before they are made accessible to an inmate at the Jail Complex.

Some common reasons photos may be rejected are:

  • Depicts legal documents, bills or written documents
  • Depicts criminal activity, drugs, money or weapons
  • Contains inappropriate hand gestures
  • Contains a person not fully clothed
  • Is deemed an inappropriate image
  • Shows screen shots of text messages, emails, social media or any other internet generated content
  • A photo collage (only individual photos will be accepted)
  • The photo may not be a screen shot
  • The photo contains any text, emojis or has been altered in any way
  • A poor quality image
  • Violates the safety and security of the facility
  • Contains sexual content or lewd behavior

A credit will be issued to the sender of any photo rejected by the Jail Complex which is not made accessible to the inmate.

Inmate Telephone System

The Florence County Detention Center uses SMART Communications to provide the inmate telephone system for the facility.  You can set up an account or add money to an account by clicking here or calling 1-888-843-1972. Calls are .16 cents + tax per minute and are limited to 2 hours a week.




Smart Communications Customer Care

Our Customer Care Call Center is open 7 days a week from 7:00am to 12:00 Midnight EST and can be reached toll free at 888.843.1972. Our friendly, knowledgeable, U.S. based Customer Care representatives are prepared to assist you:

Create an account
Deposit funds into an account
Communication service questions and rates
Billing and refund questions